Refund Policy
Return Window - RHAPPODY
You may submit a return request within 180 calendar days, starting on the day you receive your order. Before sending any items back, you must contact our support team. We will review your request, confirm return eligibility, and provide official return instructions for your application.
Return Eligibility
Unless the goods arrive damaged, defective, shipped incorrectly, or qualify for return under mandatory local laws, all returned products must remainunused, unaltered and kept in original condition. All accompanying accessories, spare parts, user manuals, product documents and original packaging must be returned along with the item. Valid proof of purchase is required for all return requests.
Non-Returnable Items
Certain items are not eligible for returns for hygiene, safety, customisation or product integrity reasons. Non-returnable items include, but are not limited to personalised and custom-made goods, opened hygiene-sensitive kitchen products, gift cards, final-sale merchandise, and products explicitly labelled non-returnable. These restrictions will be shown on product pages or communicated to you prior to approval of your return request.
Damaged, Defective, Incorrect, or Incomplete Orders
Please inspect your package promptly upon delivery. If you receive damaged, faulty, incorrect or incomplete items, please contact us right away. To accelerate our review, provide your order number and clear photos of the product, outer packaging and shipping label. Once your claim is verified, we will assess the evidence and provide appropriate remedies in accordance with local laws and store policies.
Return Shipping
For returns caused by personal preference (change of mind, wrong selection or other issues not attributable to our error), the customer shall cover return shipping costs. If RHAPPODY confirms the product is defective, damaged or incorrectly shipped, we will arrange the corresponding solution and supply detailed return guidance. Original delivery fees are non-refundable unless required by applicable local law or agreed by us in writing.
Refunds
After we receive and inspect your returned package and approve your refund request, the amount will be refunded to your original payment method. Refund processing time depends on your payment provider, card issuer or financial institution. Where permitted by law, we may deduct fees for missing accessories, excessive wear, damage, modification or depreciation of the returned item.
Exchanges
Exchange service is subject to real-time inventory availability. In most cases, the faster solution is to return your eligible product and place a new order once your return request is approved.
Order Cancellations
Please submit your cancellation request immediately after placing your order. We cannot guarantee cancellation approval once the order enters processing, packing or shipping stages.
Contact Us
Should you have any enquiries about returns, exchanges, order cancellations or refunds, please reach out to our customer service team at service@rhappody.com.